Euskera  Castellano

• Your admission
• During your stay
• Visitors
• Surgeries
• ICU
• Health and safety
• Discharge from hospital
• Information
• Your rights and responsibilities
• Organic Law on Personal Data Protection

Hospitalization Unit

Once in your hospital room or once you have made your way to the day case unit or to any other department for any procedures you may need, you will be under the care of our medical and nursing staff. The staff caring for your will provide immediate help with any need or emergency you may have.

Please tell your care team if you use devices such as glasses, hearing aids, dentures, etc. Please inform the nursing staff of any known allergies or medications you may be taking at home.

The Hospital implements a unit-dose dispensing system.

Please follow the instructions given by the healthcare staff of the Unit you are admitted to at all times.

If you need assistance, please push the bedside call button and a nurse will come to help you as soon as possible.

Quietness is important. Please try to speak quietly and keep the volume of your TV or radio at a level that does not disturb your fellow patients or our staff.

Please do not leave your room without first telling a member of the nursing staff. It is important that your whereabouts are known at all times.

We appreciate your cooperation and understanding.

Thank you for your cooperation and understanding!

Hospital routine

The hospital day starts early for our healthcare staff. Some important tests are taken at 7.00am to monitor your condition: temperature, blood pressure, pulse and so on. Breakfast is served shortly afterwards. We take healthcare provision and hygiene standards very seriously, and therefore no exceptions can be made. The same applies to tasks such as cleaning patient rooms and changing bed linen.

The pace we work at is thought to provide the best possible care for patients admitted to hospital. In this regard, it is advisable that visitors adhere to scheduled visiting times in order to make things easier for the staff caring for patients.

Some basic checks of the patients need to be performed throughout the day. These may alter your normal routine and upset you in any way. Please be understanding. We endeavour to care for patients in the best possible way and vital sign monitoring is something we must do to gain a better insight of any change in your health and avoid any problems with your recovery.

There are occasions when some patients have to move between Units for diagnostic tests or treatments. The times at which these tests are carried out vary depending on the severity of the condition and the availability of the appropriate service. The nursing team is responsible for coordinating these services for your peace of mind.

As you may know, eating a well-balanced diet is important for your recovery. Therefore, patients should eat meals prepared from a dietary plan appropriate for their illness and cooked in our dietetic kitchen. If you need a special diet, it will be designed according to the directions given by your doctor. Please feel free to advise us of any special dietary requirements you may have.

Relatives can get their meals from the restaurant and café situated on the ground floor. Vending machines are located on the first floor.

Identifying Hospital Staff

• Nurses wear white uniforms.
• Nursing Auxiliary Staff wear blue uniforms.
• Cleaning Staff wear pink uniforms.
• Portering Staff wear white uniforms.
• Repair and Maintenance staff wear red shirts and blue trousers.
• Operating Theatre Assistants and basic service staff wear green uniforms.